Legal
Terms of Service
Last updated: 10/30/2026
1. About these Terms
These Terms of Service ("Terms") govern your use of the Costa Taxi CY website, iOS and Android apps, and all taxi, private-transfer and tour services ("Services") we provide. By booking or using the Services you accept these Terms. If you don't agree, please don't use the Services.
2. Who we are
Costa Taxi CY is the trading name "costataxicy travel" (sole proprietor: Georgios Kesidis), a Cyprus-registered private-hire operator based at Diagorou 20, Kato Paphos 8042, Cyprus. Business registration number 637476 (record 37404749) issued 15 May 2024 by the Registrar of Companies & Trading Names in Nicosia under the Partnerships and Business Names Law, Chapter 116. Trading contact: support@costataxicy.com · +357 99 940 234. All drivers hold a valid Cyprus taxi licence and appropriate insurance.
3. Services provided
We offer: (a) point-to-point taxi rides across Cyprus; (b) airport transfers to and from Larnaca (LCA) and Paphos (PFO); (c) VIP / executive transfers; (d) private island tours; (e) hourly / half-day / full-day hire. The exact vehicle class, driver and route may vary based on availability provided the booked category is honoured.
4. Bookings & confirmation
Bookings can be placed via the website, iOS/Android app, WhatsApp, phone or email. A booking is confirmed only when you receive a confirmation reference by email or WhatsApp. A fixed quote (a route on our published price list) is the price you pay unless you change the route, add stops, extend duration, or the pickup point differs from what was booked. Routes not on the price list are shown as an estimate, and we confirm a fixed price with you before the trip.
5. Fares & payment
Fixed fares come from our published price list (costataxicy.com/tariffs) and are shown before you confirm, including any night or public-holiday price and extra stops. Night pickups (20:30–06:00) use the night price for the route. Only one night charge applies. Meter-based fares (only when explicitly requested) follow the tariff published by the Cyprus Road Transport Department. Accepted payment methods: cash in vehicle (EUR only), Visa / Mastercard / Amex on the in-car terminal, Apple Pay, Google Pay, and Stripe checkout on the website. Corporate accounts are invoiced monthly on 14-day terms. A 10% deposit may be required to secure premium and long-distance bookings; it is fully refundable if the ride is cancelled per Section 6.
6. Cancellations & no-shows
You may cancel free of charge up to 24 hours before the scheduled pickup. Cancellations within 24 hours are charged 50% of the fare. Cancellations within 1 hour or no-shows are charged 100% of the fare. Airport-transfer cancellations due to flight cancellations outside your control are refunded in full if you notify us promptly. We may cancel a booking (and issue a full refund) if driver or vehicle availability makes it impossible to fulfil safely.
7. Late pickups & waiting time
Free waiting time is included as follows: 60 min at airports (from your flight's actual landing time), 15 min at other pickup points. Additional waiting on pre-booked transfers is charged at €14.85 per hour (charged pro rata). Metered rides follow the official meter waiting rate. Airport meet-and-greet with a name board is included on all pre-booked airport transfers.
8. Flight tracking & delays
For airport pickups, please provide your flight number when booking. We track your flight and adjust pickup automatically. We are not liable for missed flights due to causes outside our control (traffic accidents, weather, road closures, security incidents, or customer delay). We recommend allowing at least 2 hours between our drop-off time and check-in for international flights.
9. Passenger conduct
Smoking, vaping, illegal drugs, and consumption of alcohol are not permitted in our vehicles. You are responsible for any damage caused to a vehicle by you, your party, or your luggage; a cleaning fee of €150–€500 (soiling, spillage, sickness) or the full repair cost may be charged to the payment method on file. We reserve the right to refuse or terminate service if a passenger is abusive to a driver, intoxicated to a degree that risks safety, or otherwise breaches these Terms.
10. Luggage & child seats
Standard fares include one large suitcase + one hand-luggage item per passenger. Extra-large items (surfboards, bicycles, golf bags) are charged €4.85 per item and must be requested when booking so we send an appropriate vehicle. Wheelchairs and mobility aids are carried free. Child seats and booster seats are available on request at no extra charge — please specify the child's age when booking. Pets are welcome in a suitable carrier; please mention the animal when booking.
11. Vehicle capacity & safety
Standard Sedan: up to 4 passengers. Minivan: up to 9 passengers. Luggage space depends on the vehicle and the number of occupied seats. Tell us your bags when booking and we confirm the vehicle fits them. Groups of 8 to 300 passengers travel in our minibuses and coaches, quoted on request. Overloading is not permitted for safety and legal reasons — if you book below the required capacity, the driver may refuse the ride and a 100% no-show fee applies. All vehicles have functional seat belts and every passenger must wear one at all times.
12. Liability & insurance
We carry passenger, third-party and comprehensive vehicle insurance as required by Cyprus law. Our liability for loss or damage arising from the Services is capped, to the maximum extent permitted by law, at the amount of the fare for the booking concerned, except in cases of death or personal injury caused by our negligence, which are not excluded. We are not liable for indirect, consequential or economic loss (e.g. missed events, cancelled hotels, lost business).
13. Lost property
Please check the vehicle before leaving. Items found by drivers are logged and stored at our office for 30 days. To retrieve lost property email support@costataxicy.com with your booking reference and a description of the item. Return by courier is available at cost.
14. Accessibility
We aim to serve all passengers. If you require an accessible vehicle, wheelchair-accessible ramp, hearing loop or any other accommodation, please let us know at booking time and we will match you with the appropriate vehicle and driver.
15. Promotions & vouchers
Promo codes and vouchers are subject to their own specific terms (validity dates, minimum spend, one per booking, non-transferable, no cash value). We reserve the right to withdraw a promotion at any time without notice for future bookings.
16. Intellectual property
The Costa Taxi CY name, logo, website, app, artwork and all content are our property or licensed to us. You may not reproduce, reverse-engineer, scrape or resell any part of our website / apps without prior written consent.
17. App-specific terms (iOS / Android)
If you install our mobile app: Apple / Google are not parties to these Terms and are not responsible for the app; the App Store / Play Store end-user licence agreements apply in addition. You may not use the app for any unlawful purpose or in a country subject to sanctions. The app requires an internet connection and location permission (optional) for full functionality.
18. Push notifications
If you opt in to push notifications, we send you booking status, driver-arrival, and occasional promotional messages. You can revoke consent at any time in your device settings or by messaging us.
19. Force majeure
We are not liable for failure to perform the Services due to events outside our reasonable control, including but not limited to acts of God, war, terrorism, pandemics, government restrictions, strikes, road closures, extreme weather, or fuel shortages. Where possible we will rebook you at no extra cost.
20. Complaints & dispute resolution
For any issue please contact us at support@costataxicy.com within 14 days of the ride. We aim to resolve complaints within 10 business days. If we cannot agree, disputes are subject to the exclusive jurisdiction of the courts of the Republic of Cyprus, and Cypriot law applies. EU consumers may also use the European Commission's Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr
21. Changes to these Terms
We may update these Terms from time to time. The 'Last updated' date at the top of this page always shows the current version. Continued use of the Services after changes means you accept the updated Terms. Material changes will be highlighted for 30 days after they take effect.
22. Contact
Costa Taxi CY · Operating base: Kato Paphos, Paphos, Cyprus (serving all of Cyprus, including North Cyprus) · Registered address: Diagorou 20, Kato Paphos 8042, Cyprus · Email: support@costataxicy.com · Phone / WhatsApp: +357 99 940 234 · Website: costataxicy.com